Privacy Policy
PRIVACY POLICY
SSS Transport Solutions LLC d/b/a The Black Orchid Experience | Last Updated: September 2026
The Black Orchid Experience is a DBA (doing business as) of SSS Transport Solutions LLC (“The Black Orchid Experience,” “we,” “us,” or “our”). We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains the information we may collect when you visit our website, request a quote, make a reservation, communicate with us, or use our transportation services.
INFORMATION WE COLLECT
We may collect information you provide directly to us, including:
- Name
- Telephone number
- Email address
- Billing information
- Pickup and drop-off locations
- Flight and travel information
- Passenger count
- Luggage information
- Event or transportation itineraries
- Special requests or accommodations
Information provided when booking transportation for another passenger Payment card information may be processed by our payment or booking providers. We do not necessarily receive or store complete payment-card details. We may also automatically receive limited technical information when you use our website, such as your IP address, device and browser information, referring pages, website activity, and cookie or similar technology data.
HOW WE USE YOUR INFORMATION
We may use your information to:
- Provide quotes and process reservations
- Arrange and coordinate transportation
- Communicate booking confirmations, chauffeur details, pickup instructions, and service updates
- Monitor or coordinate flight-related transportation
- Process payments and refunds
- Provide customer support
- Coordinate Sprinter, bus, group, or affiliate transportation
- Maintain business and transaction records
- Protect against fraud, misuse, or unauthorized activity
- Comply with applicable legal and regulatory requirements
- Improve our website, services, and customer experience
HOW WE SHARE INFORMATION
We do not sell your personal information.
We may share information when reasonably necessary to provide your transportation service, including with:
• Chauffeurs
• Affiliate transportation providers
• Sprinter, bus, motorcoach, or other transportation partners
• Booking and reservation technology providers
• Payment processors
• Website hosting and technology providers
• Professional advisers or service providers assisting our business
We may also disclose information when required by law, legal process, government request, or when reasonably necessary
to protect the rights, property, or safety of our company, clients, chauffeurs, or others. Only information reasonably
necessary to perform the applicable service should be shared with transportation partners
RESERVATIONS MADE FOR OTHER PASSENGERS
If you provide personal information about another passenger, you represent that you are authorized to provide that
information for purposes of arranging transportation. Passenger information may be shared with the chauffeur or
transportation provider assigned to fulfill the reservation.
COOKIES & WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies to operate properly, understand website usage, improve
performance, remember preferences, and support security. Third-party services integrated into our website may also use
their own technologies and are governed by their respective privacy policies.
THIRD-PARTY SERVICES & LINKS
Our website or reservation process may connect you with third-party booking, payment, mapping, communication, or other
service providers. Those companies may collect and process information according to their own privacy policies. The Black
Orchid Experience is not responsible for the privacy practices of independent third-party websites or services.
CHILDREN & MINOR PASSENGERS
Our transportation services may involve children or minor passengers. Information about a minor should be provided by a
parent, legal guardian, or other authorized adult and should be limited to information reasonably necessary to safely
arrange or provide the requested transportation. Transportation involving an unaccompanied minor may be subject to
additional authorization and service requirements.
DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including
providing services, maintaining business and financial records, resolving disputes, and complying with legal obligations.
DATA SECURITY
We use reasonable administrative, technical, and organizational measures intended to protect personal information.
However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure.
YOUR PRIVACY CHOICES
You may contact us to request that we review, correct, or update personal information associated with you. Where
applicable law provides additional privacy rights, requests will be handled in accordance with those requirements.
Operational communications concerning an active reservation may still be necessary even if you choose not to receive
promotional communications.
COMMUNICATIONS
By providing your telephone number or email address in connection with a reservation, you authorize us and transportation
providers assisting with your reservation to contact you regarding your service by telephone, text message, or email.
Reservation-related communications may include booking confirmations, chauffeur information, pickup instructions, flight
updates, schedule changes, and other information necessary to provide your transportation. Marketing communications, if
offered, will be handled separately and will include applicable opt-out options.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal
requirements. The date shown at the top of this policy indicates when it was most recently updated.
CONTACT US
Questions or requests concerning this Privacy Policy may be directed to:
The Black Orchid Experience
SSS Transport Solutions LLC d/b/a The Black Orchid Experience
Phone: (347) 658-9195
Additional business contact information may be added as it becomes available.